Privacy Policy

1. Introduction

At Mini Mail ("we," "our," or "us"), we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we handle it—so you can feel confident using our platform. We encourage you to read this document carefully, and please don't hesitate to reach out if anything is unclear.

2. Information We Collect

To provide you with a seamless and effective experience, we collect the following types of information:

• Account details – Your email address and your password are securely stored so you can access your account within the system; no employees will have access to your passwords.
• Business profile – Information you choose to provide, such as your company name, phone number, and physical address.
• Customer contact data – The email addresses and related details you import or add to manage your communications.
• Email activity logs – Timestamps for when emails are sent or opened, so you can track engagement.
• Usage & analytics data – Information about how you interact with the platform, along with essential and analytical cookies, to help us improve your experience.

We only collect what is necessary to deliver and enhance the service you expect.

3. How We Use Your Information

Your data enables us to run Mini Mail effectively and reliably. Specifically, we use it to:

• Operate the platform and fulfill your requests (e.g., sending automated follow-up emails to your customers).
• Securely process payments through our trusted partner, Stripe or Paypal.
• Monitor and improve platform performance, reliability, and user experience.
• Send you important service updates, maintenance notices, or relevant information about your account.

We never sell your data or use it for purposes unrelated to the service we provide.

4. Data Isolation & Security

We take data protection seriously. Your account is fully isolated—your contacts, messages, and settings are never accessible to other users. We enforce strict row-level security and encrypt all data transmitted between your browser and our servers using HTTPS. While no system is 100% immune to threats, we continuously review and update our safeguards to protect your information.

5. Cookies

We use cookies to keep things running smoothly:

• Essential cookies – These are required to maintain your login session and enable core platform features.
• Analytics cookies – These help us understand how users interact with Mini Mail so we can make thoughtful improvements.

When you first visit our site, you'll see a cookie banner where you can manage your preferences. You can also adjust your browser settings at any time, though please note that disabling essential cookies may affect functionality.

6. Third-Party Services

We partner with trusted, reputable providers to deliver certain features:

• Stripe – Handles all payment processing. Your payment information is submitted directly to Stripe and is never stored on our servers.
• PayPal – Handles all payment processing. Your payment information is submitted directly to PayPal and is never stored on our servers.
• Resend – Facilitates email delivery on your behalf. They process your email content solely to transmit it to recipients, in line with their own security commitments.

Each of these partners maintains their own privacy and security standards, and we select them carefully with your data protection in mind.

7. Data Retention

We retain your data only as long as your account remains active. If you choose to close your account, you may request that we delete all associated data—we will honor that request promptly. For any data that we are required to retain for legal or tax purposes (such as transaction records), we keep it only for the minimum period mandated by law.

8. Your Rights

We believe you should have control over your personal information. Depending on your location, you may have the right to:

• Access the data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data.
• Withdraw consent for certain uses (where applicable).

To exercise any of these rights, simply use the privacy settings within the app or contact us directly—we aim to respond to all requests within a reasonable timeframe and always free of charge.

9. Updates to This Policy

As we grow and improve Mini Mail, we may update this Privacy Policy to reflect new features, legal requirements, or industry best practices. When we make material changes, we will notify you via email or through a visible notice in the app. We encourage you to review this page periodically—your continued use of the platform after updates are posted indicates your acceptance.

10. Contact Us

Your privacy matters to us. If you have any questions, concerns, or requests regarding this policy or how we handle your data, please reach out. We're here to help.

📧 Email: sales@minimailcrm.com