Last updated: June 2026
We strive to keep Mini Mail running smoothly and reliably for all our users. However, like any cloud-based platform, we cannot guarantee 100% uptime. While we invest in robust infrastructure, occasional maintenance, updates, or unforeseen technical issues may occur. We ask for your understanding and recommend that you plan your workflows with this in mind. We will always do our best to communicate planned maintenance in advance whenever possible.
Protecting your data is important to us, and we implement standard safeguards to reduce the risk of loss. That said, no system is completely infallible. To give you extra peace of mind, we strongly encourage you to maintain your own backups of critical information. In the rare event of data corruption or system failure, we will make every reasonable effort to restore service, but we cannot guarantee the complete recovery of all data.
From time to time, we may need to take Mini Mail offline for upgrades or improvements. We aim to schedule these during low-traffic periods and keep interruptions to a minimum. If an unplanned outage occurs, our team will work diligently to resolve it as quickly as possible. While we cannot offer compensation for lost time, we are committed to transparency and will keep you informed about the status of the service.
We want your emails to reach their intended recipients, and we optimize our systems to support strong deliverability. However, final delivery depends on factors outside our control—such as the recipient's email provider, their spam filters, and their individual mailbox settings. We cannot guarantee that every email will land in the primary inbox, but we are happy to offer best-practice guidance to help improve your sending reputation.
Our subscription fees are clearly displayed at the time of purchase. Should you choose to cancel, your access to paid features will continue through the end of your current billing period—we will not charge you again. As fees are used to maintain and develop the service throughout your subscription, we are unable to offer refunds for partially used periods. If you have a concern about your bill, please reach out—we are always open to discussing individual circumstances.
We provide Mini Mail as a tool to help you communicate with your customers, but we trust you to use it responsibly. You are solely responsible for ensuring that you have obtained proper consent to email your contacts and that your use of the platform complies with all applicable anti-spam and privacy laws (such as CAN-SPAM, GDPR, or CASL). We are here to support your efforts, but we cannot be held liable for how you collect or manage your own contact lists.
As our service evolves, we may need to update these Terms & Conditions to reflect new features, legal requirements, or industry standards. When we make material changes, we will notify you via email or through a prominent notice in the app. Your continued use of Mini Mail after the updated terms take effect indicates your acceptance—but if you ever disagree with a change, you are free to cancel your subscription at any time.
We value open communication. If you have any questions, concerns, or feedback about these terms—or anything else—please don't hesitate to contact us at sales@minimailcrm.com. We're here to help.
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